Customer Privacy Policy (Yajman Privacy Policy)
This Customer Privacy Policy (“Policy”) explains how Book The Pandit Ji (“we,” “us,” “our”) collects, uses, and protects the personal information of users, also referred to as "Customers" or "Yajman," who use our mobile application (“App”) and website (www.bookthepanditji.com). We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly.
By using our App and website, you consent to the practices described in this Policy. If you do not agree with any part of this Policy, please do not use our services.
1. Information We Collect
- Personal Information: When you register on our App or make a booking, we may collect information such as your name, contact details (email address and phone number), location, and payment information.
- Booking Details: Information about the services you book, including the type of ritual, location, date, time, and any specific requirements, is collected to ensure the smooth processing of your booking.
- Usage Information: We may collect details about your interactions with our App, such as your device information, IP address, operating system, and browsing behavior, to improve the user experience and ensure security.
- Location Information: With your permission, we may access your location to provide localized services and offer relevant options near your area.
2. How We Use Your Information
- Provide and Improve Services: We use your information to process bookings, manage your account, and provide the services you request. We may also analyze usage patterns to enhance our App’s functionality and user experience.
- Communication: We may contact you via email, SMS, or phone to confirm bookings, provide updates, send reminders, or inform you of any changes to our services. Additionally, we may send you promotional offers and information on new features if you have opted to receive them.
- Personalization: We use your preferences and past booking history to personalize your experience, including recommending specific services, locations, or Pandit Jis that may interest you.
- Legal Compliance: We may use your information to comply with legal obligations, enforce our Terms of Service, or address any claims or disputes.
3. Information Sharing and Disclosure
- With Pandit Ji Partners: We share relevant booking details (such as your name, location, and ritual requirements) with Pandit Ji Partners to facilitate your requested service. They are required to use this information only for the purpose of delivering the service.
- With Service Providers: We may share your information with third-party providers who assist us with payment processing, data analytics, customer support, or marketing. These providers have access only to the information necessary to perform their functions and are obligated to maintain its confidentiality.
- Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of Book The Pandit Ji, our users, or others.
4. Your Choices and Control
- Access and Update Information: You can review and update your personal information at any time through your account settings.
- Marketing Communications: You may opt-out of receiving promotional messages from us by following the instructions in the message or adjusting your account preferences.
- Location Settings: You can control access to your location information through your device settings. Disabling location access may impact certain functionalities of our App.
5. Security of Your Information
- We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, please note that no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.
- Payment Information: We do not store your payment details directly; payments are processed securely through our third-party payment gateway providers.
6. Retention of Your Information
- We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. If you delete your account, we will delete or anonymize your information unless we need it to comply with legal obligations.
7. Third-Party Links and Services
- Our App and website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
- Our services are intended for adults and individuals over the age of 18. We do not knowingly collect information from children. If we discover that a minor has provided us with personal information, we will delete it promptly.
9. Changes to This Privacy Policy
- We may update this Policy from time to time to reflect changes in our practices or legal requirements. The revised Policy will be posted on our App and website with the updated effective date. Continued use of our services after changes are made constitutes your acceptance of the updated Policy.
10. Your Rights
- You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details below. We will respond to your request as required by applicable law.
11. Contact Us
- If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: